(WHNT) – Need to go to a local Social Security office, but are having trouble making an appointment? You can enter an office again, but there are a few pitfalls and recommendations.
In-person service resumed on April 7, according to the Social Security Administration website. Due to an influx of traffic, appointments are still strongly encouraged for those requiring in-person walk-in service.
Appointment or not, here are the instructions for going in person to a Social Security office:
- Visitors will be required to complete a self-assessment checklist to ensure it is safe for them to enter the office; answering YES to any question will prevent a visitor from entering regardless of their vaccination status
- Masks are mandatory for all visitors, employees and guards; masks will be provided for those who do not have one
- Hand sanitizer is available at each local office
- Plan around the weather – visitors may have to wait outside due to limited office space inside the offices
- Come alone unless you need help; an adult is allowed in this case
For those without an appointment, SSA officials said to expect long lines, especially during peak times at local offices; typically Monday, the day after a federal holiday, and the first week of the month.
For those considering appealing a decision, there are options to have your hearing heard sooner, such as an online or telephone conference. More information is available on the SSA Hearing Options webpage. In-person hearings are resuming and the SSA said as capacity increases, offices will move to a more normal scheduling process.
Some offices may continue service by appointment only or close completely due to construction, inability to allow people to wait outside or other reasons. An updated list can be found here. As of Sunday, no offices were reported closed in Alabama or Tennessee.
For online assistance, go to the Social Security website website. For those unable to use the website, representatives can be reached at (800) 772-1213 from 8 a.m. to 7 p.m. Monday through Friday, as well as several automated services available 24 hours a day, seven days a week. SSA is working to modernize the system, so there may be longer wait times, busy signals, or unintended disconnections during the upgrade.
For those calling, SSA has suggested that the best time to call is early in the day (8-10 a.m. local time) or late afternoon (4-7 p.m.), as well as Wednesday through Friday or later in the day. the month.
Here are the North Alabama offices, addresses, and phone numbers:
- Albertville – 406 Martling Road, (800) 521-0073
- Cullman – 1908 Commerce Ave NW, (877) 803-6323
- Decatur – 717 McGlathery Lane SE, (888) 289-9185
- Florence – 203 Noyer Street South, (855) 884-3407
- Huntsville – 4970 Research Park Drive, (866) 593-0665
All Social Security offices are open from 9 a.m. to 4 p.m. Monday to Friday.
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